Call Centre Training - Course

level 5 Diploma in Call Centre Training

Specialists design level 5 Call Centre Training courses by considering the need of job seekers and people already working with established businesses, which covers most of your professional needs in Customer Services and Business Management.

A Call Centre Training diploma will help you to learn from scratch and leads you to a higher level of professionalism. As you may know, Customer Service skills are important because possessing good organisational skills establishes trust and professionalism in the workplace. So, if you are looking to join the various Call Centre and learn Customer Service skills, then these are your most desired courses.

This Call Centre Training course comprises various modules and sub-modules based on a higher level. You will learn the basics of call centre training, call centre customer services, customer support, call centre communication strategies, coaching salespeople, contact centre training, handling difficult customers, call centre meeting management, negotiation skills, and sales team motivation.

Course Outline

The Level 5 Call Centre Training course is based on 100 CPD points. Therefore, Learner must need to complete the following modules given below:

Module Outline

• Module 1: Call Center Training
• Module 2: Customer Service
• Module 3: Customer Support
• Module 4: Communication Strategies
• Module 5: Coaching, SalesPeople
• Module 6: Contact Center Training
• Module 7: Handling Difficult Customers
• Module 8: Meeting Management
• Module 9: Negotiation Skills
• Module 10: Sales Team Motivation

CPD Accredited Diploma:

Upon successfully passing the call centre training Course Final Test, a learner must pay for CPD Accredited Diploma in PDF format or Hard-copy.

CPD Accredited Certificate of Completion (PDF format) = £42

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges local £9 = £74

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges International £14 = £79

Without any prior knowledge of Call Centre Training the learners can take this Call Centre training course and in addition to this, there are no age restrictions.

There are no precise requirements for Call Centre Training Certificate as no prior knowledge and experience in Call Centre Training is required.

Students seeking to enrol in this Call Centre Training course should meet the following requirements;

• Basic knowledge of the English Language & Basic Computer Skills
• Be aged 16 years or above

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - £42

Certificate of completion

Hard copy certificate - £65